Are your ornaments available for purchase anywhere else?
How much is shipping & how quickly are items shipped?
What payment methods do you accept?
Why does my browser show your site as "Not secure"?
I tried to change the quantity at checkout and the price changed to 0.
Do you make each ornament?
What if the ornament I want is marked as SOLD?
Do you accept returns?
Can I include a gift message if this is a gift for someone else?
Are your ornaments available for purchase anywhere else? top
Yes. In addition to this website I also have a storefront on Etsy at Etsy-OrnamentBoutique. My ornaments are also featured at Snowy Mountain Christmas and Sweet Shop in Avery county NC , part of the Snowy Mountain Christmas Tree Farm.
How much is shipping & how quickly are items shipped? top
Shipping is a flat rate of $5.00 per order (not per ornament), and free shipping on orders totaling $50.00 or more. Orders are shipped USPS first class mail with tracking within 4 business days of being placed. If you are ordering personalized ornaments please refer to item page for current turnaround time. Shipping times can be a bit longer close to Christmas due to increase in orders at the time, if so there will a message clearly posted on homepage. Time frames can vary for larger orders (over 10 ornaments)
For international shipping please contact me for a rate quote.
What payment methods do you accept? topCurrently I am accepting payments through Paypal. You are not required to have a Paypal account for checkout, they simply act as a credit card processor. Paypal is internationally recognized as a safe and secure payment processor. They can process payments with credit cards, debit cards, and bank accounts(debit cards and bank accts require that you have a paypal account). I will at no time have access to your personal account information. If you have never used Paypal or would like more information on them just visit their website at www.paypal.com .
Why does my browser show your site as "Not secure"? top
This will only show while you are shopping on the site, once you proceed to checkout you will be on a secure site. The shopping cart processor is Mals-E and payments are Paypal. Both are secure sites that will process your information, I do not have access to customers billing information other than shipping address.
I tried to change the quantity at checkout and the price changed to 0. topIf you change the quantity of an item from the checkout/shopping cart page and the price changes to zero that means you have tried to purchase more than what is available. If it is left this way then you will not have ordered that item & it will not be included in your shipment. This is a default set up to prevent the customer from paying for more than what is available.(This does not apply to the individual item pages, only the shopping cart page)
Do you make each ornament? topYES! I design and make each and every ornament. I use a variation on a traditional quilted ball technique. The actual making of each ornament is a process that takes anywhere from 1.5 to 2.5 hours, but that does not take into account time spent selecting materials and cutting fabrics and ribbons . The fact that each ornament is handcrafted results in a quality that you will not find in mass produced items at your local store!
What if the ornament I want is marked as SOLD? topOrnaments marked as SOLD are temporarily sold out and will generally be relisted for sale. If you are interested in an ornament that is listed as sold out, you can contact me (through the contact link in left column or email firstname.lastname@example.org) with the name of the ornament you are interested in. I will let you know when I will have more of that style and can put you on a wait list if you would like.
Ornaments listed as Retired will no longer be available for purchase.